Privacy Policy AceWin Malaysia

AceWin is committed to protecting the privacy and personal data security of every player using our platform at acewin.click. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and sets out in detail how AceWin handles your personal information.

By registering for or using the services of AceWin, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services. The security of your information has been among our highest priorities since AceWin has been in operation since 2018.

This Privacy Policy applies to all users of the AceWin across Malaysia — including Peninsular Malaysia, Sabah and Sarawak — who access our platform through our website or any mobile application to be launched in the future.

AceWin only collects personal data that is strictly necessary for legitimate and clearly defined purposes. The following are the categories of data we collect:

We never request information unrelated to the provision of our services. Sensitive information such as religion, ethnicity or medical records is not collected by AceWin whatsoever.

AceWin collecting your personal data through several clear and transparent methods:

• Account Registration: Information you provide when opening a new account on the platform AceWin.
• KYC Process: Identity verification documents you upload, such as a copy of your MyKad or passport.
• Financial Transactions: Information obtained when you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks).
• Platform Usage: Data automatically generated while you play slots, roulette, poker, live casino, or place sports and e-sports bets.
• Support Communications: Information you provide when contacting our support team AceWin via live chat or email.
• Cookies & Tracking Technologies: Technical data collected automatically via cookies, pixels, and similar technologies when you browse our website.
• Referral Programme: Basic information shared when you refer a friend to the platform AceWin.

AceWin uses your personal data solely for legitimate, specified purposes. Each use is directly related to delivering a better experience to you as a Malaysian player:

• Account Management: Creating, verifying, and maintaining your player account on the platform AceWin.
• Payment Processing: Processing your deposits and withdrawals in Malaysian Ringgit (MYR) securely and efficiently.
• Legal Compliance: Fulfilling mandatory KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations.
• Platform Security: Detecting and preventing fraud, hacking, collusion and any suspicious activity.
• Service Improvement: Analysing usage patterns to enhance the gaming experience on AceWin.
• Marketing Communications: Sending bonus offers, promotions and the latest news — only if you have agreed to receive them.
• Customer Support: Enables our support team AceWin help you resolve any issues promptly.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offer appropriate support.

AceWin will not use your data for any purpose beyond those stated above without first obtaining your renewed consent.

AceWin does not sell, rent, or trade your personal data to any party for commercial gain. However, we may share your data with selected third parties only in the following circumstances:

• Payment Processors: Payment gateway providers that process your transactions, including Touch 'n Go, GrabPay, and the FPX platform. They receive only the minimum data required to complete each transaction.
• Identity Verification Services: Third-party KYC providers who help us verify player identities securely and in accordance with the law.
• Game Platform Providers: Licensed gaming companies that provide slots, live casino, poker and roulette content on the AceWin.
• Legal Authority: Malaysian government agencies or regulatory bodies where required by law or court order.
• Analytics Services: Analytics providers that help us understand platform usage patterns for improvement purposes only.

AceWin implements multiple layers of technical and organisational security to protect your personal data against unauthorised access, loss, damage, or accidental disclosure:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers AceWin is encrypted using the latest security protocols.
• Encrypted Data Storage: Sensitive data such as identification card numbers and financial information is stored in encrypted form on secure servers.
• Two-Factor Authentication (2FA): Available to all player accounts as an added layer of protection.
• 24/7 Monitoring: An always-on automated monitoring system to detect any suspicious activity.
• Periodic Penetration Testing: Independent security audits are conducted regularly to identify and address system vulnerabilities.
• Internal Access Controls: Authorised personnel only AceWin who have been specifically authorised may access players' personal data, and all access is logged for audit purposes.

While we take all reasonable precautions, no security system can be guaranteed 100% secure. We therefore encourage you to take personal steps as well, such as using a strong password and never sharing your login credentials with anyone.

AceWin retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law.

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure for AML legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian tax and accounting legal requirements.
• Support Communication Logs: Retained for 3 years for service quality and audit purposes.
• Technical & System Log Data: Retained for 90 days for security and technical troubleshooting purposes.
• Marketing Data: Retained until you withdraw your consent or request deletion.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

Platform AceWin uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use:

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the platform AceWin.

As a player AceWin residing in Malaysia, you are protected under the Personal Data Protection Act 2010 (PDPA) and have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of all personal data we hold about you. Such requests will be processed within 21 business days.
• Right to Rectification: You have the right to request correction of any data that is inaccurate, incomplete, or outdated. Basic information can be updated directly through your account settings.
• Right to Erasure: In certain circumstances (and subject to legal compliance requirements), you may request the deletion of your personal data.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where you have given consent for specific data processing, you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.

To exercise any of the rights above, please contact the privacy team AceWin at support@acewin.click including your full name and account number. We will respond to your request within a reasonable timeframe and process valid requests at no charge.

Platform AceWin is intended exclusively for adult users aged 18 and above. AceWin does not knowingly collect personal data from individuals under the age of 18.

Should we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you are a parent or guardian who becomes aware that your underage child has registered at AceWin, please contact us at support@acewin.click immediately.

Platform AceWin may contain links to websites of our game providers or business partners. This Privacy Policy applies only to the AceWin platform only and does not cover the privacy practices of those third-party websites.

AceWin is not responsible for the privacy policies or content of any external websites accessed via links on our platform. We encourage you to read the Privacy Policy of each website you visit separately.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way AceWin handling your personal data, we are always here to help. Our privacy team is Malay-speaking and can be reached via:

• Email: support@acewin.click
• Live Chat: Available 24 hours a day, 7 days a week via the platform AceWin

AceWin reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Any material changes will be communicated to you via your registered email or through a prominent notice on our platform at least 14 days before the changes take effect.